if you throw yourself on their mercy, how can they resist?

so today . . .  i am like a dog with a bone.  i just can't let it go...

it's the tv.  the new tv.  the broken tv.  it was such a good deal.  there has to be a solution...

yesterday while i was sitting on the couch, eating the universal "i've been sick and i don't want to throw up ever again" food, watching the small tv (ok, it isn't really small, it just looks that way now that i've seen a monster tv up there...) on the big wall, i had a thought.  i'm not sure it was a good thought, since my brain hasn't had anything to eat for nearly 48 hours, but still, it was a thought.  "why didn't we buy the extended warranty on that tv?!"

and then i sat up!  (figuratively.  my brain sat up.  my body was still reclining.)  "wait a minute," i thought.  "we didn't buy the extended warranty, but it came with a one year warranty.  maybe the warranty will cover the cracked screen!"  so when rollie started talking about filling up the back of the prius with the tv and taking it back to walmart, i said, "let's wait until i can contact samsung.  maybe this will be covered under the warranty!"  he looked at me doubtfully, but since his least favorite thing on the planet to do is to return something (especially a giant plasma tv with a cracked screen,) he gave in quickly and left me to it...

i had a plan.  so i came home from school today and called samsung.  i talked to a customer service guy who kept telling me how sorry he was that we were having this problem!  he kept putting me on hold to go check on things.  he finally told me to take some pictures and email them, and he would transfer them on to the service center.  and again, he was so sorry we were having this problem with a samsung product!

 ok!  now i was getting somewhere!  the only problem was, we had already boxed the tv up so we could return it.  but unboxing it was a small price to pay to get it fixed, right?  well, yes, but it still wasn't easy.  that tv is heavy and bulky, and lifting it up out of the box, and worse yet, putting it back in, was no small feat.  but we did it. and i had my pictures...

i took pictures of everything!  and then i wrote an email, included the pictures, and ended with this--"we have always had good luck with our samsung products and are hopeful that this situation can also be resolved in a positive way."  surely, i thought, they would not be able to resist my hopefulness.  surely they would take one look at those photos and think, "what a terrible thing!  how quickly can we send these nice people a brand new tv??"

yeah, i know, i live in a dream world...

but you just never know.  stranger things have happened!  right?

i guess we will see...

so now we sit and wait.  they said i would hear from someone within 24-48 hours.  i am hopeful that when i hear from someone, it will be to ask me when i will be home so that they can bring me a new tv.  one without a broken screen...

... because i'm not going to lie.  i am not really excited about the idea of having to load that thing back into the prius and hauling it back to walmart and convincing the customer service person that i did NOT break the screen after i got it home...